Justin and Mary Marantz are a fabulous husband-wife photography team in New Haven, Connecticut. Eric and I had the wonderful pleasure of meeting them on the coldest day EVER in the fall of 2008. While we were vacationing in New England, we were blessed to have them shoot some awesome winter portraits of us. The original idea was a fall session, but it was just WAAAAAY too cold!!! (Check 'em out here if you want!)
Anyway, if there's one thing Justin and Mary are FABULOUS at (besides being incredible photographers, of course!), it is how they "Spread the Love". The way that they continually make their clients and colleagues feel on a day to day basis is completely UN-ordinary... and truly remarkable. So, when we heard that the Marantz's were touring the country and putting on a "Spread the Love" workshop, we didn't even think twice about signing up. Yesterday, we drove to Nashville to be a part of this awesome event, and it was 110% worth it.
Customer service today seems to have such a negative connotation to it. The customer service people are the ones you talk to when you want to complain. It seems as though their sole purpose is to fix mistakes and try to satisfy unhappy customers. I just finished reading a great book called "Raving Fans" which ties in perfectly to the message of the "Spread the Love" workshop... and we have decided that satisfied customers just aren't good enough for us. Our heads are overflowing with ideas right now as we try to sort through all the fabulous information we have gained. Our biggest goal for 2010 is to go above and beyond giving our clients what they expect and truly giving them an experience they'll love!!!
Here's to the best year yet! :)
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